Data protection

These are the data protection notices of our "Compensaid" service, which is operated by Lufthansa Innovation Hub GmbH. You can contact us at any time with any questions regarding data protection.

Contact us:
All topics related to data protection:
[email protected]
Deutsche Lufthansa AG
Group Privacy Officer - FRA CJ/D
Airportring - LAC
60546 Frankfurt, Germany

You can contact our data protection officer on all issues related to the fulfilment of individual rights:
[email protected]
Lufthansa Innovation Hub GmbH
Rosenthaler Str. 32
10178 Berlin

Use of the services offered on our website
We offer various services on our website. For this purpose we must collect and process certain customer data.

Google Analytics and Google Tag Manager:
This website uses functions of the web analysis service Google Analytics and the Google Tag Manager. Provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers located in the United States.

If IP anonymization is activated on this website, your IP address will first be shortened by Google in the member states of the European Union or by other contractual partners in the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and ten be shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to create reports on website activity and to provide other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that you may not be able to use the full functionality of this website. In addition, you can prevent Google from collecting the data generated by the cookie about your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available at the following link:

Facebook and Google Login
We offer you the possibility to sign up for our service with Facebook or Google. To register, you will be redirected to the corresponding service, where you can register with your usage data. This will link your Facebook or Google profile to our service. The link automatically provides us with the following information: First Name, Last Name and Email. This information is mandatory for the use of our service in order to identify you.

Payment via Stripe
If you choose to make a credit card payment, the payment will be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we will pass the information you provide during the ordering process, including information about your order (name, address, account number, bank sort code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6 Para. 1 lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary. You can find more information about Stripe's data protection at the URL:

Emailing via Mailjet
If you sign up for our service, we will notify you via email about current activities in your user account. In this context, we use the provider Mailjet, which takes care of the email dispatch. The processing of data for the dispatch of product-related emails does not result in the transfer of data to third parties.

Chat via Livechatinc
In order to get in touch with us quickly, we offer you a chat function on our website. If you would like to use this service, please enter your email address so that we can answer your questions at a later date if our agents are absent. Livechatinc ensures that an appropriate level of data protection is maintained. For more information about Livechatinc's privacy practices, please visit

Storage of flight information
If you create a profile on Compensaid and submit flight information, whether by entering it manually or by forwarding a booking confirmation, we will retain that information in order to provide our service and fill your profile. We use Traxo's services to retrieve flight information, among other things. Traxo is subject to the EU-USA and Swiss-U.S. Privacy Shield Framework with respect to the transfer of personal data from the EEA or Switzerland to Traxo's servers in the USA. Therefore, an adequate level of data protection is ensured. Further information about Traxo can be found here:

Rights of the person subject to a concern and right of appeal:
It is an important concern for Lufthansa Innovation Hub to ensure that our processing procedures are fair and transparent. They are entitled to the following rights:
- Right to information, Art. 15 DSGVO
- Right to rectification, Art. 16 DSGVO
- Right to cancellation ("right to be forgotten"), Art. 17 DSGVO
- Right to limitation of processing, Art. 18 DSGVO
- Right to data transferability, Art. 20 DSGVO
- Right of objection according to Art. 21 DSGVO

If you have given us permission to process your personal data, we hereby inform you that you can revoke this permission at any time. To exercise your rights, you can contact us by e-mail at [email protected]

In order to process your application and for identification purposes, we would like to point out that we process your personal data in accordance with Art. 6 Para. 1 lit. c DSGVO and delete it after a period of 3 years.
In addition, you have the right to complain to a supervisory authority. You can find out which supervisory authority is responsible for you on the website of the Federal Commissioner for Data Protection and Freedom of Information under the following link: